ASSUMPTIONS AND THEIR ROLE IN COSTLY ERRORS – PART 2

There are a few things wrong with our industrial management culture.

They are:

1.      Assumptions

2.      Over confidence

3.      Bluffing

4.      Blaming

5.      Finding a scapegoat

Another case in the point is as follows:

Customer order requires the border of a product to be made with another fabric, the line supervisor assumed that it should be safe-edge (made of same fabric). 30 pieces  were produced that way.

     30 pieces got inspected by the QC and cleared for dispatch. Then also, it was not found out.

     Now it has gone to the customer and it is going to be a high value claim.

Root cause – considered the order as a repeat order of the previous order, without verifying the stipulations of the current order. Groupthink also contributed to the error.

learning: never assume that the other person is incapable of errors