good manners

A NOTE ON GOOD MANNERS

You may already know these points, kindly remember to practice them

1. Greet anybody you meet according to the time of the day.
2. Say Thank You, when somebody offers you something.
3. If you decline the offer say, No Thanks.
4. Be polite. Use the word Please, wherever required, and it costs you nothing.
5. Say Excuse Me, when you are likely to disturb someone.
6. Whenever you feel that you have made mistake, say Sorry, even if it is to your juniors.
7. When you use common facilities like wash basin, dining table, toilet , newspaper etc ,leave it as neat and fresh as possible after your use (especially in public places like hotel, train etc)
8. When you are eating with others, start eating only after everybody has been served in the table in which you are sitting.
9. Do not talk with your mouth full while you are eating
10. Be considerate to others. Try to understand their viewpoint. You need not accept it. But try to understand.
11. Be punctual.Dont make others wait for you.
12. Honour all commitments you make. Deliver what you promise.
13.When you are the host offer refreshment/food to your visitors ,as appropriate.
14.Do not speak to others near you ,while you are on the phone with somebody else

my grandpa

Recently I visited my ancestral village when I went to Tuticorin for an audit.
My aunt gave me a dining plate used by my grandfather as a memento for me to keep and we were discussing about his life and times
I am named after him and he has played a great role in shaping my world views at a very young age
His usual views were (WHATEVER I REMEMBER NOW)

1. WHAT CANNOT BE CURED,  HAS TO BE ENDURED.EVEN IF IT IS A SHREW OF A WIFE
2. IT TAKES TWO HANDS TO CLAP. IF YOU DO NOT JOIN AN ARGUMENT, THEN THERE WILL BE NO NOISE
3. LEND YOUR EARS TO A MAN IN DISTRESS.THAT IS A GREAT HELP YOU CAN GIVE HIM.HIS LOAD ON HIS HEART WILL  BE LIGHTER
4. ENJOY LIFE. DO NOT BE A CRY BABY.ENJOYMENT SHOULD BE APPROPRIATE TO YOUR AGE, SITUATION AND YOUR STATION IN LIFE .DO NOT GET TIED TO ANY ENJOYMENT.
5. WHENEVER SOMEBODY CRIES IN A FUNERAL/HEARSE , IT IS NOT FOR THE DEAD PERSON , BUT ABOUT ONE'S OWN SORROWS
6. NOBODY KNOWS WHAT IS INSIDE A CLOSED FIST.SO KEEP SOMETHING CLOSED ABOUT YOURSELF
7. MONEY IS TO BE SPENT FOR GOOD PURPOSE,NOT HOARDED
8. KEEP  LEARNING ALWAYS(HE LEARNT GUJARATI BECAUSE IT WAS HIS EMPLOYER’S MOTHER TONGUE AND HE KEPT HIS CONFIDENTIAL DIARY NOTINGS IN GUJARATI ONLY TILL HIS END)
9. HAVE SOMETHING GOOD /PLEASANT TO SAY WHEN YOU MEET PEOPLE.LIFT THEIR SPIRITS
10. WHENEVER YOU COMMUNICATE SOMETHING,KEEP IN MIND WHAT THE RECIEVER IS ANXIOUS TO KNOW
11. NO CALAMITY  IS THE END OF LIFE,ALWAYS THERE ARE NEW BEGINNINGS
12. TAKE GOOD CARE OF YOUR APPEARANCE WHILE YOU MEET PEOPLE

book I read recently

20 FLAWS OF CEOs (INTERPERSONAL HANDICAPS)

DO YOU HAVE THESE IN YOU?

1. Winning too much: The need to win all costs and in all situations-when it matters, when it is doesn’t, and when it’s totally beside the point.-YES/NO
2. Adding too much value: The overwhelming desire to add our two cents to every discussion. -YES/NO
3. Passing judgment: The need to rate others and impose our standards on them. -YES/NO
4. Making destructive comments: The needless sarcasms and cutting remarks that we think make us sound sharp and witty. -YES/NO
5. Starting with “No,” “But,” or “However”: The overuse of these negative qualifiers which secretly say to everyone, “I’m right You’re wrong” -YES/NO
6. Telling the world how smart we are: The need to show people we’re smarter than they think we are. -YES/NO
7. Speaking when angry: Using emotional volatility as a management tool. -YES/NO
8. Negativity or “Let me explain why that won’t work”: The need to share our negative thoughts even when we weren’t asked. -YES/NO
9. Withholding information: The refusal to share information in order to maintain an advantage over others. -YES/NO
10. Failing to give proper recognition: The inability to praise and reward. -YES/NO
11. Claiming credit that we don’t deserve: The most annoying way to overestimate contribution to any success. -YES/NO
12. Making excuses: The need to reposition our annoying behavior as a permanent fixture so people excuse us for it. -YES/NO
13. Clinging to the past: The need to deflect blame away from ourselves and onto events and people from our past; a subset of blaming everyone else. -YES/NO
14. Playing favorites: Failing to see that we are treating someone unfairly. -YES/NO
15. Refusing to express regret: The inability to take responsibility for our actions, admit we’re wrong, or recognize our actions affect others. -YES/NO
16. Not listening: The most passive-aggressive form of disrespect for colleagues. -YES/NO
17. Failing to express gratitude: The most basic form of bad manners. -YES/NO
18. Punishing the messenger: The misguided need to attack the innocent who are usually only trying to help us. -YES/NO
19. Passing the buck: The need to blame everyone but ourselves. -YES/NO
20. An excessive need to be “me”: Exalting our faults as virtues simply because they’re who we are. -YES/NO


the more “YES” you have, the more you have to improve yourself
Excerpts from “What got you here won’t get you there”-“Marshall Goldsmith”

awareness

clause 6.2.2
competence training and awareness
one of the most important clauses of ISO9001
If people do not understand why they do certain things,then they will do blindly.
so the standard requires that they "understand the relevance and importance of their activities and how they contribute to the achievement of the objectives "
I conducted a training in a hospital recently and the staff were not aware of the contents of their SOp(standard operating procedure) and the management(headed by a doctor belonging to the promoter's family) is not ready the spare enough people for training.
Not even to take sufficient copies of the training material for issuing to them .
I felt very much dejected.
training is given such low priority.
is that attitude sustainable?