Follow up is the
essence of co-ordination. The Management System Standards like ISO 9001/ISO
14001/ OHSAS 18001 have a requirement of management review, to check
effectiveness of the management system. This is a follow up mechanism for
checking whether the policy of organization is effectively implemented, and
also whether the objectives are met, whether the primary stake holders of the
systems are satisfied.
The standards say
that this is a review directly carried out by the top management. It covers (among
other things)
1.
Results of audits( internal & external)
2.
Customer satisfaction measures, feedback from interested
parties.
3.
Objective achievements
4.
Results of corrective & preventive actions
5.
Nonconformities, incidents and accidents.
6.
Follow up action from previous reviews etc.
This is a periodic
health check.
It is done based on data, not on opinion. Decisions are assigned
with due dates and responsibilities and the decisions are followed up for
effective implementation.
This forms part of
the “C” and “A” of the PDCA cycle.
This will
definitely result in progress if done sincerely
Many CEOs don’t
even participate in the MRM. It appears that they are ignorant of the power of
the MRM and how it will help them to meet their own objectives as top
management.
To honour the commitments they have given to the board of directors
and their customers.
I sincerely hope that their eyes
opened to the endless possibilities of the MRM as a tool for improvement.
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