awareness

clause 6.2.2
competence training and awareness
one of the most important clauses of ISO9001
If people do not understand why they do certain things,then they will do blindly.
so the standard requires that they "understand the relevance and importance of their activities and how they contribute to the achievement of the objectives "
I conducted a training in a hospital recently and the staff were not aware of the contents of their SOp(standard operating procedure) and the management(headed by a doctor belonging to the promoter's family) is not ready the spare enough people for training.
Not even to take sufficient copies of the training material for issuing to them .
I felt very much dejected.
training is given such low priority.
is that attitude sustainable?