Wednesday, December 29, 2010
resistance to learning
the employees were all hardened.
They had an answer for everything and also they had many ways to misinterpret whatever I told them.
I then realized once again that an open mind is a prerequisite for learning.
Also I started wondering why they were so antagonistic to me.
Their past experience has made them cynical and cold in their world views.
I felt sorry about the circumstances which may have led them to such conclusions.
In the end the management is to be blamed
they have done nothing to change this .
In summation,One day was lost in my life and also in theirs(without much effect)
Wednesday, June 2, 2010
Excellence self assessment check list from ISO 10014
Quality Management Principle | Maturity Level | Average |
1. Customer Focus | | |
a. Has the organization identified the appropriate customer groups or markets for best financial and economic benefit to the organization? | | |
b. Has the organization fully understood customer and related supply chain needs and expectations, and identified the necessary resources to fulfill these requirements? | | |
c. Has the organization established measurements for customer satisfaction, and if complaints arise, are they settled fairly and in a timely manner? | | |
2. Leadership | | |
a. Does top management establish and communicate the direction, policy, plans and any important information relevant to the sustainability of the organization? | | |
b. Does top management establish and communicate effective financial and economic objectives, providing necessary resources and feedback performance information? | | |
c. Does top management create and maintain the necessary environment in which people can become fully involved in achieving the organization’s objectives? | | |
3. Involvement Of People | | |
a. Are people at all levels recognized as an important resource of the organization that can strongly impact the achievement of financial and economic benefits? | | |
b. Is full involvement encouraged to create opportunities to improve their competence, knowledge and experience for the overall benefit of the organization? | | |
c. Are people willing to work collaboratively with other employees, customer’s suppliers and other relevant parties? | | |
4. Process Approach | | |
a. Are activities, controls, resources and outputs managed in an interrelated manner? | | |
b. Are capabilities of key activities and /or processes understood through measurements and analysis to achieve better financial and economic results? | | |
c. Does top management enable evaluation and/or prioritization of risks and address potential impact on customers, suppliers and other interested parties? | | |
5. System Approach To Management | | |
a. Are interrelated processes identified, understood and managed effectively to provide a system that will enable the realization of financial and economic benefits? | | |
b. Are resource and process capabilities and constraints understood, taking account of process interdependence? | | |
c. Is a systems approach employed to enable the holistic use of specific processes for the benefit of the system? | | |
6. Continual Improvement | | |
a. Does top management encourage and support continual improvement in order to achieve objectives for financial and economic benefit? | | |
b. Does the organization have effective measurement and monitoring in place to track and evaluate financial and economic benefits? | | |
c. Does top management recognize and acknowledge the achievement of financial and economic benefits? | | |
7. Factual Approach To Decision Making | | |
a. Are decisions effective, based on accurate factual analysis and balanced with intuitive experience where appropriate? | | |
b. Does top management ensure appropriate access to data, information and tools that enable effective analysis to be performed? | | |
c. Does top management ensure decisions are based on achieving optimum value-added benefit, avoiding improvements in one area that produce deterioration in another? | | |
8. Mutually Beneficial Supplier Relationships | | |
a. Do effective processes exist for evaluation, selection and monitoring of suppliers and supply chain partners to ensure overall financial and economic benefits? | | |
b. Does top management ensure development of effective relationships with key suppliers and partners that balance short-term gains with long term considerations? | | |
c. Is sharing of future plans and feedback encouraged between the organization and its suppliers/supply chain partners to promote and enable mutual benefit? | | |
Ø Description of Maturity Levels
Maturity Level | Description |
1 | No or not true, 0% occurrence, the practice is not found or not yet started, not much happening at all. |
2 | Marginally true, approximately 25% occurrence, practice is only seen in some areas. |
3 | Partially true, approximately 50% occurrence, the practice is commonly found, but not in the majority of areas |
4 | Mostly true, approximately 75 % occurrence, the practice is very typical with only some exceptions. |
5 | Yes, true every where. Near or at 100% occurrence. The practice is deployed throughout the organisation with virtually no exceptions. |
Friday, April 16, 2010
meetings
I started noticing the following gaps in the way the meeting was conducted and thought i would share it .
- the meeting started nearly 25 minutes late from the declared time
- The quorum was not full( only at the end it got full) even though everybody was informed in advance
- When a discussion related to the parenthood a good action taken by the committee was claimed by another member of the previous year's committee, nobody was ready to accept the feelings of the member.
- He said, "when I introduced this subject, you people made fun of me at that time".
- They started reacting saying that" if you could not take it forward last time, it was your shortcoming".
- nobody was ready to join the next year's office bearer team.
- the last year's committee was elected to continue for the next year
- there were only three agenda points and it took two hours to complete
- matters not in agenda were discussed without any productive result.
You cannot afford to neglect the feelings of the members.
I feel we should teach children from schools/colleges in the discipline of how to conduct meetings and also how to participate productively in meetings .
Also the concept of "Community work" should be ingrained in the minds of children otherwise we will get a society where every body is a passenger and there is no driver .Society cannot afford this kind of apathy